Looking Back, Moving Forward – A New Year's message from Our CEO ✉️

Thank you for allowing us to share your journey during 2024

As we wrap up 2024, I want to thank you for allowing us to be part of your journey. Together with our customers, we’ve achieved remarkable milestones and are thrilled about what’s ahead in 2025.

LOOKING BACK

♻️In 2024, TWICE Commerce continued to empower businesses like yours around the world to embrace the circular economy, reducing waste, increasing profitability, and unlocking the full value of products through smarter ways to sell, reuse, and manage product lifecycles.

🚀 To date, we’ve processed more than $100 million in orders, for which the majority were paid online in advance using TWICE Payments. Together with you, we’ve served more than 1.5 million end-customers globally!

🛠️ During the last months of 2024 we’ve streamlined store management, introduced SSO for enhanced security, enabled customizable documents and custom emails will be launched in a few days —laying the groundwork for even more improvements ahead.

But of course, we’re not stopping here.

Our vision is bold yet simple: TWICE as your go-to Commerce OS for sustainable commerce, empowering integrated and automated workflows, optimized inventory management at any level of detail, and continuous actionable insights to grow your operation.

MOVING FORWARD

Looking ahead to 2025, we’re committed to delivering smarter solutions that streamline operations, elevate customer experiences, and drive more sales.

• A Redesigned Commerce OS: Faster, lighter, and easier to use, with improved connectivity to your favorite systems and advanced storefront customization options through partnerships like Wix.com. Expect a faster way to create bookings or sales orders, and a simpler, more intuitive order fulfillment process.
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• AI Assistance: Powerful tools seamlessly integrated across the system to elevate your content and data, while automating repetitive tasks to save time and resources. Tasks like catalog and inventory management will shift from manual input to effortless automation—turning “filling a blank page” into simply clicking a button.
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• Phoenix - Inventory System: Our upcoming AI Native Inventory System, Phoenix, is designed to provide real-time visibility into your inventory with unparalleled performance, granularity and analytics. Phoenix supports improved revenue tracking per item, maintenance and repair history, spare part tracking, and multi-location inventory management. With environmental tracking also included, Phoenix helps you unlock the full value of every asset, while having continuous audit access to your items.

Our mission remains unchanged: to make sustainable commerce the standard, not just an option. We’re here to help you maximize profit from every item you own—benefiting your business and the planet alike.

Your trust and partnership inspire us every day. On behalf of everyone at TWICE Commerce, thank you for letting us be part of your journey. We’re always here and are open to your feedback and committed to meeting your needs as quickly as possible.

Wishing you a happy and prosperous new year! 🎇

Warm regards,

Tuomo

Founder & CEO, TWICE Commerce