Defining add-on recommendations for each product

Add-ons and accessories can enhance the customer experience and increase average order value. TWICE Commerce allows you to define add-ons for your products and recommend them to customers during the shopping process.

What is an Add-on?

An add-on is a supplementary product or service offered in addition to the main product. For example, a ski rental shop might offer helmet and goggle rentals as add-ons to ski rentals. A camera store could offer lens cleaning kits and memory cards as add-ons to camera purchases. An event rental business might offer delivery and assembly services as add-ons to equipment rentals.

Defining Add-ons in TWICE

1. In your TWICE Admin, navigate to the Products section.
2. Select the product you want to add add-ons to.
3. Head over to the Settings tab
4. Select the add-on products using the search field in the Product recommendations section.
5. You can also specify the display order of the add-ons.

Add-ons in different Sales Channels

Once you have defined add-ons for a product, they will be displayed as recommendations in various sales channels:

• Online Store: Add-ons are displayed before the checkout.
• Admin Orders: When creating an order in the TWICE Admin, you can easily add relevant add-ons to the order.
• Check-in Kiosk: Add-ons are displayed during the check-in process, allowing customers to add them to their order.

Benefits of Relevant Product Recommendations

By recommending relevant add-ons, you can:

• Enhance the customer experience by offering complementary products and services.
• Increase average order value by encouraging customers to purchase additional items.
• Improve customer satisfaction by providing a more complete and convenient shopping experience.

TWICE's add-on functionality allows you to create a more personalized and engaging shopping experience for your customers, leading to increased sales.