Manage, customize, toggle on / off and test all customer email notifications
TWICE Commerce offers built-in email notifications for customers.
Note: if you are using TWICE Rentals app for Wix, the email communication for online orders created through Wix checkout are handled on Wix.
You can access the emails through Settings > Emails.
The emails are store specific; you have control over the emails on store level.
You can customize every email using HTML, CSS and available (handlebars) variables.
Note: The customization is available on BUILD, ADVANCE and ENTERPRISE plans.
You can edit the email you want by clicking the three dots next to the email and by selecting Edit.
You can now edit the email template with a live preview. The template is edited on the Editor view, which is open by default.
On the Test Data view, you can see all the available data. You can edit the data and see the changes live on the preview.
The variables are accessed on the Editor using Handelbars templating language. It uses curly brackets and dot-notation for nested objects. For example, if you want to display the total price you can use {{pricing.total}}.
Tip: Use the default template to understand how the default template has been built.
You always revert back to the default template, but all changes to previous template will be lost.
If you have multiple languages enabled, you can edit the template for each language separately.
If you have multiple store locations you can customize the emails for each store. You can select the store from the Settings > Emails before editing an email.
If you want to use the same email on multiple stores, you have the possibility to apply the changes to the desired stores when saving.
By default all email notifications are on. You can toggle off any of the emails you want, if you want to build fully custom emails through webhooks.
Note: Toggling emails off is available on ADVANCE and ENTERPRISE plans.
You can test any email in your desired email client by clicking the three dots and selecting Send test email.
You can then define the email address and if you have enabled multiple languages, you can choose the language version you want to test.
