Adding users to your TWICE account

Adding New Users

1. Access User Management

• Log into your TWICE Admin dashboard and navigate to Settings > Account > Users & Permissions‍

2. Invite Users

• Click "New User" in the top right corner
• Select the appropriate user role from the dropdown menu
• For multiple locations: Choose which store(s) the user can access
• Enter the user's email address (for multiple users, separate emails with commas)
• Click "Invite"

Learn about managing user roles and permissions.

3. Complete Setup‍

• Users will receive an email invitation valid for 7 days
• They must create a password and can then log in at admin.twicecommerce.com/login

Learn how to improve your account security by setting up Single Sign-On (SSO).

User Limits by Plan

Before adding users, check your plan's user limit:

Troubleshooting

Common issues and solutions:

• Invitation not received: Check spam folder or resend invitation. Mark TWICE as a safe sender in your email service.
• Expired invitation: Generate a new invitation
• Wrong email: Cancel the invitation and send a new one
• Need to change roles: Edit existing user permissions

Need Help?

If you encounter any issues or have questions about user management, contact TWICE Support via the in-app chat.