Commerce OS docs

Setting your store's measurement unit format

Ensure accurate product listings by configuring the right measurement unit system in TWICE Commerce. Learn how to set metric, US, UK, or AU measurement formats, update product descriptions, and understand how these are applied around the application.

Written by
Akseli Lehtonen
Published on
Feb 26, 2025
Updated on
Feb 26, 2025

Why Measurement Units Matter

We all have that one familiar system of measurement units that we know like the back of our hand. Then there are the other, strange units systems used elsewhere, often requiring a quick Google search to ensure the correct unit conversion.

The right measurement format:

  • Helps customers quickly understand product specifications
  • Ensures compliance with regional standards
  • Reduces confusion and potential returns
  • Streamlines your everyday workflows

Available Measurement Systems

TWICE Commerce supports four measurement systems:

  • Metric System: kg, m & cm
  • US System: lb, ft & in
  • UK System: st, ft & in
  • AU System: kg, cm & US shoe size

Setting Your Measurement Units

  1. Log into your TWICE Commerce Admin Panel
  2. Navigate to Settings > Account > General
  3. Find the "Unit System" section
  4. Select your preferred system from the dropdown menu
  5. Click "Save" to apply changes
Note: Measurement unit changes apply store-wide and may take a few minutes to propagate across all systems.

Best Practices

  • Choose the system most familiar to you and your target market
  • Review existing product listings after changing units
  • Update product descriptions and variants to reflect the new measurement system
  • Test the shopping experience to ensure consistency

Verification Steps

After setting your measurement units:

  1. Check product listings
  2. Review inventory records
  3. Verify checkout displays
  4. Test customer-facing notifications

Contact our support team via the in-app chat if you encounter any issues.

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