Viewing sales orders

If your company also sells goods through TWICE, those orders are separated into their own view under the Orders section.

Accessing Sales Orders

1. Log in to your TWICE Commerce Admin dashboard.
2. In the left navigation menu, go to Orders > Sales orders. The "Sales orders" tab is hidden if you don't have any orders waiting for fulfillment.
3. You'll see a list of all your sales orders, including those containing only sales products and mixed orders with rental items

Understanding the Sales Order Dashboard

The sales order dashboard displays essential information at a glance:

• Order Number: Unique identifier for a specific order
• Order Date: When the customer placed the order
• Customer Details: Name and contact information
• Products: List of items in the order
• Order Status: Current state (pending, fulfilled, etc.)
• Payment Status: Paid or unpaid
• Preparation Status: Whether items are ready for dispatch
• Total Price: Order amount in your currency
• Applied discount codes: Shows whether the customer applied a discount code at checkout

Finding Specific Orders

You can search specific orders using the search bar or table filters.

• Customer Name: Enter the customer's name in the search bar
• Product Code: Input the complete article ID to find orders containing specific items
• Date Range: Click the calendar icon to filter orders by placement date

Managing Sales Orders

After locating an order, you can:

• Edit Orders: Click on the order to modify details. You can update customer information or order contents as needed.
• Export Data: Select the export option to download orders as a .CSV file. This is useful for record-keeping and further analysis.
• Process Fulfillment: Verify payment status, confirm item preparation, and complete the fulfillment process. Mark the order as fulfilled when it's picked up or shipped to the customer.

Related resources

Viewing upcoming orders

Viewing active orders

Fulfilling rental orders

Need more help? Contact our support team for assistance with managing your sales orders.