Handling call-in and mail-in orders

Some customers still prefer to place orders over the phone or via email, no matter how easy it would be to place orders online. TWICE Commerce provides excellent tools to efficiently manage these orders and maintain a seamless customer experience.

Payment Links

Payment links offer a convenient way to collect customer information and payments for call-in and mail-in orders without manual data entry. This simplifies the process for both you and your customers.

Sending Payment Links

1. In your TWICE Admin, navigate to the Create Order section.
2. Choose the booking duration, select start date, and add the desired products to the order.

3. Select Payment Link as the payment method. You can edit the payment method within the payment link and payment link expiration time.
4. Click Send Link to send the payment link to the customer via email or SMS. The order is now created in 'Pending' status.

Payment Link User Journey

• The customer receives the payment link and clicks on it.
• They are directed to a secure page to review their order and enter their payment information.
• Once the payment is processed, the order status is automatically updated in TWICE.

Order Dashboard

The order appears in your TWICE Admin Order Dashboard, initially with a ‘Pending’ status. After the customer completes the payment and fills in any necessary information, the order status automatically updates to ‘Ready to start’.

Order Preparation

You can prepare the order as you would any other order from other sources. This ensures the items are ready for pickup when agreed upon, saving time for both you and your customer.

By utilizing payment links, you can efficiently handle call-in and mail-in orders, providing a positive customer experience and streamlining your operations.