Viewing active orders

Accessing Active Orders

1. Log in to your TWICE Commerce admin dashboard
2. In the left menu, navigate to Orders > Active
3. You'll see a list of all your current orders organized by return date

Understanding the Active Orders View

Order Information at a Glance

Each order card displays essential information:

• Customer name and group size
• Total number of products in the order
• Next return time
• Delivery/pickup status
• Payment status
• Any customer or staff comments

Order Organization

Orders are automatically grouped by scheduled return date:

• Today's returns appear first
• Future returns are listed chronologically
• Each group shows its return date as a header

Finding Specific Orders

Search Options

• Name or Product Code: Use the search bar on the top to search by the customer's first or last name or enter an article ID to find a specific item within the orders.

Filter Options

Refine your view using the dropdown filters:

• Product: Use the dropdown menu to select and view orders containing a specific product.
• Payment Status: Filter orders based on whether they have been paid or remain unpaid.
• Purchase Type: Differentiate between types of orders—rental, subscription, or sales—using another dropdown menu.

Tip: Use table filters to organize your view based on current priorities

Managing Orders

Taking Action

From the active orders view, you have several operational options, such as:

1. Edit order details by clicking the order card
2. Process returns when items come back
3. View customer information and payment status

Tip: Regularly check for approaching return times to be prepared in advance if a higher-than-usual number of orders are returned one day.

Need more help? Contact our customer support for further assistance with efficient order management.