Viewing active orders

The active orders view contains orders that are currently in progress. These are ongoing rentals or subscriptions that you have started and not yet marked as returned. Similar to the upcoming orders view, orders in the active section are displayed as cards, making it easy for you to track and manage multiple orders simultaneously.

Accessing Active Orders

1. Log in to your TWICE Commerce admin dashboard
2. In the left menu, navigate to Orders > Active
3. You'll see a list of all your current orders organized by return date

Understanding the Active Orders View

Order Information at a Glance

Each order card displays essential information:

• Customer name and group size
• Total number of products in the order
• Next return time
• Delivery/pickup status
• Payment status
• Any customer or staff comments

Order Organization

Orders are automatically grouped by scheduled return date:

• Today's returns appear first
• Future returns are listed chronologically
• Each group shows its return date as a header

Finding Specific Orders

Search Options

• Name or Product Code: Use the search bar on the top to search by the customer's first or last name or enter an article ID to find a specific item within the orders.

Filter Options

Refine your view using the dropdown filters:

• Product: Use the dropdown menu to select and view orders containing a specific product.
• Payment Status: Filter orders based on whether they have been paid or remain unpaid.
• Purchase Type: Differentiate between types of orders, rental or subscription, using another dropdown menu.
• Return date: Filter active orders by the return date.

Tip: Use table filters to organize your view based on current priorities

Managing Orders

Start managing active orders by clicking any order. From here, you have several operational options, such as:

1. Edit order duration
2. Add and remove products or customers from the order
3. View and edit customer information and payment status
4. View payment and deposit summary
5. Leave comments and notes
6. Process returns when items come back

Tip: Regularly check for approaching return times to be prepared in advance if a higher-than-usual number of orders are returned one day.

Need more help? Contact our customer support for further assistance with efficient order management.