Configuring Notification Preferences

This guide will help you set up and customize your notification preferences in TWICE Commerce.

Available Notification Types

• New Online Orders: Get notified when customers place new orders.
• Booking Extensions: Receive alerts when customers extend their rental periods.
• Failed Subscription Payments: Stay informed about any payment issues.

Setting Up Notifications

1. Access Notification Settings

1. Log in to your Twice Commerce Admin dashboard
2. Navigate to Settings > Notification Preferences

2. Configure Your Preferences

• Toggle each notification type on/off according to your needs
• All notifications are enabled by default

3. Set Up Recipients

Choose where notifications are sent:

• Account Email: Your primary business email (edit in Settings > Account > Business Details)
• Store Email: Location-specific emails for multiple stores (edit in Settings > Store > Contact Information)

4. Save Your Settings

• Click "Save" to apply your changes
• Test the notifications by creating a test order

Troubleshooting

Not receiving notifications? Try these steps:

1. Check your spam folder and add TWICE Commerce to your safe senders list
2. Verify your email address is correct in your account settings
3. Ensure notifications are enabled for the desired events

Need more help? Contact our support team via the in-app chat.