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Creating automations with TWICE and Make

TWICE Commerce integrates with Make (formerly Integromat) to make (pun intended) custom integrations that help automate your operations efficiently. This guide will help you set up powerful automated workflows to reduce manual tasks, and scale your business operations.

Written by
Akseli Lehtonen
Published on
Mar 7, 2025
Updated on
Mar 7, 2025

Webhooks are automated HTTP callbacks that enable real-time communication between applications by sending data when specific events occur. Instead of constantly polling an API for updates, webhooks push data to a specified URL whenever a triggering event happens, making them efficient for integrating different systems.

Make (formerly Integromat) is a no-code automation platform that allows users to connect apps and services to automate workflows. It enables users to create complex integrations using a visual, drag-and-drop interface, where they can set up triggers, actions, and conditions across multiple apps.

Benefits of Automation

  • Eliminate manual data entry and reduce errors
  • Automatically sync inventory across platforms
  • Send instant notifications for orders and returns
  • Generate automated reports and analytics
  • Automate customer communication
  • Save time on repetitive operational tasks

Setting Up Your First Automation

1. Create a New Scenario in Make

  1. Log into Make.com
  2. Click "Create a new scenario"
  3. Select "Custom webhook" as your trigger

2. Configure the Webhook in TWICE

  1. Go to TWICE Settings > Integrations & API
  2. Click "Create New Webhook"
  3. Copy the webhook URL from Make
  4. Paste it into TWICE's webhook configuration
  5. Select the events you want to trigger the automation
  6. Save your webhook configuration

3. Build Your Automation Flow

  1. In Make, add modules for your desired actions
  2. Connect modules using the available data fields
  3. Configure each module's settings
  4. Test your automation flow

Using TWICE Data in Make

After setting the custom webhook as a trigger, you can access various data fields, such as 'Order ID,' 'Product,' and 'Customer Name,' which you can use in the following modules. A complete list of available data fields, their names, and definitions can be found in our webhook documentation.

Accessing Data Fields

Most data fields can be directly accessed by simply clicking on them within subsequent MAKE modules. For instance, fields like Customer Name are readily available and can be used in any module that supports these inputs.

Working with Array Data Fields

Certain data fields are stored as arrays, which means they contain multiple values. These arrays are indicated by [] at the end of the data field name, such as items[] or persons[]. When dealing with array data fields, you’ll need to convert the array into a format that is easily read and processed by other modules. To achieve this, follow these steps:

  1. Use an Iterator Module: Start by adding an Iterator module. In the module, select the array data field you want to split—such as items[]—to process each array element individually. This breaks down the array into single data points, allowing you to handle each piece of information separately.
  2. Aggregating Data (Optional): If you need to combine the processed data points, add an Aggregator module. In this module, select the Iterator as the source and then specify which fields to aggregate. For example, you can choose to aggregate only the Product ID or a combination of Product Name and Product ID, depending on your needs.

Troubleshooting Tips

  • Webhook Not Triggering: Verify the webhook URL is correctly copied from Make to TWICE
  • Data Missing: Check that all required fields are mapped in your Make scenario
  • Error Messages: Review Make's execution history for detailed error logs

Need help? Contact our support team or visit our webhook documentation for detailed technical specifications.

Related resources

Webhooks overview

Creating automations with TWICE and Zapier

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