Orders Overview

Orders overview table showing all order types — Orders > Overview

This view can look different dependent on your user role.
See Visibility and permissions for details.

Open in TWICE Admin

orders

Primary purpose

The Orders view provides a unified interface for managing all types of orders across your business, from sales and rentals to buybacks and services.

View All Orders

Browse and manage all in one place, regardless of type or channel.Read more: Order Lifecycle · Save a daily view · Find overdue orders · Show saved views

Search for an order

Type in the Search all orders box to find an order. The search matches:

The order reference. A partial reference such as 63 matches too.
A customer name. Any customer on the order matches, the main contact included.
A stock item code or name. Type the registration number from a key tag to find the order the unit went out on. The search reads the code and name recorded on the order, so a unit you have since renamed, recoded or deleted still finds its orders.

The search does not match company names or order status. Use the column filters to narrow by status.Read more: Mark items returned

Filter by purchase type

The Purchase Types column shows which types of line items each order contains — Booking, Subscription, Sale, or Buyback — displayed as chips. Filter the column to find all orders that include a specific purchase type.Read more: Order Types

Calendar view

The Layout control to the left of the search box opens a menu of layouts — the grid, and a calendar of pickups and returns. It is disabled while the table is grouped, so clear the grouping to switch layouts.The calendar plots the orders currently loaded in the table, which means your filters and the page you are on decide what appears on it. It opens on Grid Week; Grid Month, Grid Day, List Day, List Week and List Month are the other views, and Today with the arrows beside it moves the range.Each event groups the pickups or returns falling in the same slot, and its title counts the orders and stock items behind it. Pickups carry a purple up arrow, returns a blue down arrow.Clicking an event opens a popup that lists one row per order and time:

Order reference · customer name on the top line. An order with no customer shows the reference alone.
Pickup or Return, the time, and the number of stock items on the second line.
A chevron marks the row as a link. Click it, or press Enter or Space, to open that order.

Scrolling the calendar or clicking outside the popup closes it.

An order’s own Fulfillment & Return tab carries a second calendar, scoped to that one order.Read more: Use the order calendar

Create Manual Orders

Create orders directly in the admin for in-person sales, phone orders, or special cases. The order is saved the moment you press Create Order, with no draft form to submit.Read more: Create an order

Manage Fulfillment

Track and manage order fulfillment, including item preparation, pickup, delivery, and returns.Read more: Start an order · Complete an order

Process Payments

Handle payment processing, refunds, and manage checkout links for customers.Read more: Send a checkout link · Refund an order

Print documents in bulk

Tick the rows of the orders you want, open Actions in the selection bar, and select Print documents. Pick a document template, check the preview, and select Print to print every selected order in one job, one page per order.Printing works on the archived view too. The picker lists the active document templates available for orders, which you set up under Settings → Documents. Press 1 to 9 to pick one of the first nine templates.

Four orders ticked and the Actions menu open on Print documents — Orders > Overview

The Print documents dialog reading 4 documents, one page each, above a preview of the first one — Orders > Overview > Print documents

TWICE Commerce loads each order before it prints, so the dialog shows “Preparing 3 of 12 documents…” while it works. Print stays disabled until every order has loaded.Select up to 50 orders at a time. A larger selection opens a dialog titled “Too many selected to print” that reads “60 items are selected, and up to 50 can be printed at once. Narrow the selection and try again.” Filter the table down and select again.Selecting every row that matches a filter prints only when the rows are loaded in the table. If the match is larger than the loaded rows, Print documents is disabled, and hovering it explains: “Printing covers the rows loaded in the table. Narrow the filters so the selection fits, then print.”If some orders fail to load, the dialog reads “Couldn’t load 2 of the selected documents.” Select Try again to reload them. When the message reads “Your role cannot load the data these documents render from. Ask an admin for access to notification settings.”, ask an admin to give your role view access to Settings → Emails.

Archive Orders

Archiving takes an order out of the table without deleting it, and is separate from closing.Archiving an open order closes it first, so the confirmation asks you to acknowledge that:

Checkout links stop working.
Scheduled payment collections stop.
Subscriptions are cancelled.
The order becomes read-only.

A selection mixing open and closed orders lets you archive only the closed ones instead.Archiving also revokes the order’s still-active checkout links: they move to Revoked on the Payment tab and tell the customer the link has been cancelled. A link that had already expired or been used keeps that state. Unarchiving returns an order to closed, but does not restore its links — issue a new one to collect again.Nothing is archived automatically. Review and restore archived orders in Settings → Archived assets.Read more: Archiving and Deletion · Archive an order · Unarchive an order

Table Columns

The Orders table includes the following columns. All columns support standard table features such as column visibility, pinning, and reordering.

Column	Filter	Sort	Description
Reference	Text	Yes	The order reference, formatted by your order numbering settings. Filtering matches the reference as text; sorting groups by prefix and then orders numerically, so `A9` sorts before `A10`
Created	Date	Yes	When the order was created
Start date	Date	Yes	Start of the booked period
End date	Date	Yes	End of the booked period
Main contact	Text	Yes	The order’s billing contact. Named Customer until October 2026; the rename is a label only, so a saved view that carried the column keeps it
Customers	Select	Yes	Every customer on the order, where Main contact names one
State	Select	Yes	The order’s state within its stage
Item states	Select	No	The fulfillment states present across the order’s items
Stage	Select	Yes	The order’s status: Open, In progress or Completed. The same three on every account. Your own state names are in State
Fulfillment state	Select	Yes	Fulfillment state: Unfulfilled, Partially fulfilled, Fulfilled, Partially returned, or Returned
Purchase types	Select	No	Purchase types on the order: Booking, Sale, Subscription, or Buyback
Tags	Select	Yes	Tags assigned to the order. The filter offers two rules, Has and Has not, and reads the order’s whole tag set when the tag picker is left empty. See Tables
Payment	Select	Yes	Payment status: Paid, Partially paid, or Unpaid. Unpaid excludes partially paid orders, so add Partially paid to a saved view that filtered on Unpaid to catch them
Deposit	Select	Yes	Deposit status: Not reserved, Reserved, Partially captured, Captured, or Cancelled. Sorting follows that order, not the alphabet. The cell is blank when the order has no deposit
Price	Numeric	Yes	Order total in the selected currency
Listings	Select	No	Distinct listing names from the order’s catalog-backed line items, displayed as a comma-separated list. Filter by selecting one or more listings from the dropdown.
Line items	Numeric	Yes	Total number of line items on the order
Total Customers	Numeric	Yes	Number of customers on the order
Sales Channel	Select	Yes	Channel the order was placed through. The filter offers Admin and API; online orders cannot be filtered by channel.
Location	Select	No	Service location associated with the order
Has conflicts	Select	Yes	Whether the order has stock item conflicts

The Orders table scrolled to the Payment and Deposit columns, showing unpaid, paid and partially paid orders beside deposit statuses

The Date filter on Created, Start date, and End date offers the operators described in Tables, including the relative-day operators that need no date picker. The table adds one column for every order attribute, global or not. The column header is the attribute name. An order that never captured the attribute shows an empty cell.

Attribute format	Filter	Sort
Text, Number, Yes / No, Date, Date & Time, Select	Yes	Yes
Multi-select	Yes, matches orders holding any of the picked options	No
Formula	No	No

Attribute columns cannot be used for grouping. Here are a few key concepts of TWICE Commerce that relate to order management.

Order Types

TWICE supports multiple including sales, rentals, resales, buybacks, and service orders.Read more: Order Types

Order Lifecycle

Orders move through various stages from creation to fulfillment, with automated per inventory record.Read more: Order Lifecycle

Group Orders

Manage collective bookings while maintaining clear fulfillment responsibilities for each participant.

Table Features

The orders table supports all standard for efficient order management.Read more: Data Tables

Visibility and permissions

This view is gated by orders:order, in the four operations — , , and . All four system roles — Owner, Admin, Manager and Member — hold every operation on this. For what each operation means and the full role matrix, see Users & Roles.

Taking an order

Create an order, start it and complete it.

Resolve a stock item conflict

Working the conflicts banner on this table down to zero.

Planning the day

Today’s pickups and returns, overdue orders, and the day on a calendar.

Cancelling an order

Cancel an order, archive it, or bring an archived one back.

Cancel an order

Marking every item excluded, refunding what the customer paid, and closing the order.

Welcome to TWICE Docs

Navigating in TWICE

Understand the system

Open in TWICE Admin

Primary purpose

Table Columns

Visibility and permissions

Taking an order

Resolve a stock item conflict

Planning the day

Cancelling an order

Cancel an order

Open in TWICE Admin

​Primary purpose

​Table Columns

​Related concepts

​Visibility and permissions

​Related articles

Taking an order

Resolve a stock item conflict

Planning the day

Cancelling an order

Cancel an order

Primary purpose

Table Columns

Related concepts

Visibility and permissions

Related articles