Efficiently managing upcoming orders is crucial for maintaining smooth operations and customer satisfaction. This guide explains how to view and manage your upcoming orders in the TWICE Commerce platform.
The upcoming view displays orders that are scheduled but have not yet been started. Orders are shown as cards, optimized for both touch screens and traditional desktop interfaces. The view contains concise details such as preparation status, payment status, and whether the order start is on time or late.
Each order card displays essential information at a glance:
Left Section: Displays the customer’s name, the number of people included in the order, and readiness indicators (green for ready, yellow for pending, red for failed).
Middle: Shows the total number of products in the order, listing up to three specific products.
Right Side: Indicates each order's start time and date, including the day of the week and exact time. Orders starting today but past their start time are marked in red and moved to expired orders the next day. Additionally, you'll find here whether the order is for delivery, whether a customer or staff comment exists, and whether the order is paid.
Tip: Orders appear in the chronological order based on the starting time
You can use filters and search tools to find specific orders quickly.
Tip: Use filters to create focused work lists. For example, filter orders that start "Today" to focus on high-priority tasks.
From the upcoming orders view, you can:
Need more help? Contact our support team for more help with efficient order processing