View the payment summary for your orders

Accessing Payment Details

Up-to-date information on order payment status is essential to ensuring smooth information sharing between the team and a better customer experience. There are two primary ways to view payment information:

1. From the Order Page

1. Go to Orders in your Twice Commerce admin dashboard
2. Click on the specific order you want to review
3. Look for the Payment Summary button in the right sidebar
4. Click to view the complete payment history for that order

2. Through the Accounting Report

1. Navigate to Account > Accounting in your dashboard
2. Access a comprehensive view of all transactions across orders
3. Use filters to find specific payments by date, amount, or status

Understanding Payment Information

When viewing the payment summary, you'll see:

• Order breakdown: All customers listed in the order, the products assigned to them, and the total order amount.
• Transaction breakdown:
  • Transaction timestamp: When the transaction happened
  • Transaction type: Payment, deposit authorization, deposit release
  • Transaction Amount: The total amount paid or authorized, including any taxes or fees
• Payment Method: How the customer paid (credit card, manual, etc.)
• Actions: Refund a payment, charge or release a deposit

Viewing and Printing a Receipt

For all payments processed through TWICE (i.e., online payments via TWICE Payments or Stripe), TWICE provides the corresponding payment receipt. Here is how to find, view, and print that receipt:

1. Open the order containing the payment.
2. In the Payment History sidebar, locate the specific payment.
3. Click the three dots next to the payment and select Print Receipt.
4. A print dialog will appear, allowing you to print the payment receipt directly or save it as a PDF.

Troubleshooting

If you notice payment discrepancies:

1. Check the payment status and transaction ID
2. Compare the amount against the original order
3. Review the payment history for any refunds or adjustments

Moreover, we advise you to regularly review your Accounting Report for a complete financial overview and save digital copies of receipts for your records.

Contact our customer support via the in-app chat if you need further assistance reviewing order payments.