Managing User Roles and Permissions

Understanding User Roles

User roles in Twice Commerce determine what actions team members can perform within the platform. Each role has specific permissions designed to provide the right level of access for different responsibilities.

Available User Roles

Twice Commerce offers four primary roles:

Admin

• Full platform access across all store locations
• Can manage billing, plans, and system-wide settings
• Ability to invite users and set permissions
• Complete access to all features and data

Manager

• Comprehensive operational access
• Can process payments and refunds
• Manage inventory and orders
• Cannot modify billing or admin privileges
• Cannot create/edit product categories

Editor

• Create and edit products
• Process orders and payments
• Manage translations
• Cannot access dashboards or reports
• Cannot modify store settings

Member

• Basic order processing
• View and fulfill orders
• Access product catalog
• Limited to essential operational tasks

How to Assign Roles

1. Navigate to Settings > Account > Users
2. Click "Invite New User"
3. Enter the user's email address
4. Select the appropriate role
5. Choose store access (all stores or specific locations)
6. Send invitation

Modifying Existing Permissions

1. Go to Settings > Account > Users
2. Find the user you want to modify
3. Click the edit icon
4. Adjust role or permissions
5. Save changes

Important Security Guidelines

• Users can only assign permissions equal to or lower than their own role
• Regularly audit user access and permissions
• Remove access immediately when team members leave
• Document role changes for accountability

For additional support or questions about user roles and permissions, contact Twice Commerce support via the in-app chat.